Todd T. Bear® 36" TODDY T.®

Returns and Exchanges Policy

Items purchased at ToddTBear.com can be returned or exchanged within 30 days of the original purchase date.  Only items purchased at ToddTBear.com can be returned or exchanged via this website.  Please return or exchange all other merchandise at the authorized Todd T. Bear® retailer where your items were originally purchased.

 

If you would like to return or exchange an item, please contact us by clicking on the link below and following the instruction to request a RMA (Return Merchandise Authorization) number. Please note that shipping charges are non-refundable.  If for some reason your merchandise was damaged in transit we will gladly exchange and ship via FedEx Ground or USPS Priority Mail a replacement product to you at no additional cost. We will choose the shipping agent.  You may request a specific shipping agent, however, you will be responsible for the difference between the lowest shipping rate and the rate charged by your agent of choice.

For returns and exchanges please complete our request form (link request form). This will help ensure your request is processed in a timely manner. All returns or exchanges must be accompanied by a RMA ID number.

 

For further assistance, please email us at Returns@ToddTBear.com or call our customer service number at (855) 4-TODDY-T or (855) 486-3398. 

 

Thank you for your business and please remember:

By purchasing Authentic Todd T. Bear and TODDY T. products you are making a difference. Thank you for your support!

                                                                                                                  Todd T. Bear

 

Refunds on Returns

If a refund is requested within 30 days of the original purchase date ToddTBear.com will issue a refund for the original price paid plus any applicable sales taxes charged.  The refund will be made in the same manner as the purchase; For example, if you paid by credit card the amount in question will be credited back to that card.  A gift card may also be requested In lieu of a credit back to the original credit card.  We ask that any returns or exchanges be accompanied by an original receipt or RMA ID number.

 

If you would like to return an item you received as a gift please email us at GiftReturns@ToddTBear.com.  All returns must be accompanied by a RMA ID number.  A gift certificate of equal value will be issued for all gift returns.  You may also request a credit back to the original credit card used to purchase the item. 

Shipping Options

Todd T Bear® ships via FedEx and USPS Priority Mail.  FedEx shipments, unless otherwise requested will be shipped via FedEx Ground, FedEx Home Delivery, or FedEx SmartPost.

 

FREE Shipping

If your total order (before taxes and shipping charges are included) exceeds $200 it will be eligible for FREE shipping via FedEx SmartPost.  The 36" Todd T. Bear is not eligible for FREE shipping 

Some packages may qualify for Free Shipping via USPS Priority Mail if the USPS Priority Mail shipping rate is lower.  USPS Priority Mail rate used for comparison purposes is the total of the USPS Priority Mail rate plus Delivery Confirmation charge.

Offer only valid in the Continental U.S. and can be cancelled at any time.

 

Shipping Estimates

After all of the items you wish to purchase are placed into your cart, proceed to the check out. A shipping estimate will be provided prior to the final check out page on our website. The shipping estimate is based upon the aggregate amount of goods and weight you have in your cart.

At the final check out, shipping charges will be finalized based on the destination zip code. 

 

Delivery Times

Packages shipped via FedEx Ground, FedEx Home Delivery, and FedEx SmartPost will be delivered in approximately 5-10 business days from the date the items are ordered.  Packages shipped via UPS Priority Mail will be delivered in approximately 4-6 business days from the date the items are ordered.

 

Tracking a package

After placing your order, you will receive a receipt and confirmation of your order. You can log into your account at any time to track the status of your order. You will receive an email notification when your order has shipped.  Once your order is shipped you can then view your tracking number online by accessing your account.

 

Delivery Addresses

We currently only ship to addresses in the Continental United States.  However, we are now able to ship to P.O. Boxes or APO/FPO boxes.