Returns and Exchanges Policy
Items purchased at ToddTBear.com can be returned or exchanged within 30 days of the original purchase date. Only items purchased at ToddTBear.com can be returned or exchanged via this website. Please return or exchange all other merchandise at the authorized Todd T. Bear® retailer where your items were originally purchased.
If you would like to return or exchange an item, please contact us by clicking on the link below and following the instruction to request a RMA (Return Merchandise Authorization) number. Please note that shipping charges are non-refundable. If for some reason your merchandise was damaged in transit we will gladly exchange and ship via FedEx Ground or USPS Priority Mail a replacement product to you at no additional cost. We will choose the shipping agent. You may request a specific shipping agent, however, you will be responsible for the difference between the lowest shipping rate and the rate charged by your agent of choice.
For returns and exchanges please complete our request form (link request form). This will help ensure your request is processed in a timely manner. All returns or exchanges must be accompanied by a RMA ID number.
For further assistance, please email us at InsideConnection@ToddTBear.com or call our customer service number at (855) 4-TODDY-T or (855) 486-3398. Thank you for your business and please remember: By purchasing Authentic Todd T. Bear and TODDY T. products you are making a difference. Thank you for your support!
Todd T. Bear
Refunds on Returns
If a refund is requested within 30 days of the original purchase date ToddTBear.com will issue a refund for the original price paid plus any applicable sales taxes charged. The refund will be made in the same manner as the purchase; For example, if you paid by credit card the amount in question will be credited back to that card. A gift card may also be requested In lieu of a credit back to the original credit card.
We ask that any returns or exchanges be accompanied by an original receipt or RMA ID number.
If you would like to return an item you received as a gift please email us at InsideConnection@ToddTBear.com. All returns must be accompanied by a RMA ID number. A gift certificate of equal value will be issued for all gift returns. You may also request a credit back to the original credit card used to purchase the item.